Horseshoe Casino Cookie Policy

At Horseshoe Online Casino, we are committed to transparency about how we use cookies and similar tracking technologies on our website and mobile app. This Cookie Policy explains what cookies are, how we use them, what choices you have, and how you can manage your preferences. By continuing to use the Horseshoe casino platform — whether via desktop browser or the dedicated Horseshoe casino app — you acknowledge and accept our use of cookies as described in this document.

What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website or use a mobile application. They allow us to recognize your device, remember your preferences, and provide you with a more personalized and secure experience. At Horseshoe Casino, we also use similar tracking technologies such as web beacons, pixel tags, and local storage objects, which function in a comparable way to cookies and are covered by this policy.

Cookies can be either "session cookies," which expire when you close your browser, or "persistent cookies," which remain on your device until they expire or you delete them. We use both types to ensure the Horseshoe online casino experience functions correctly and efficiently.

Why We Use Cookies

We use cookies for a number of important purposes across the Horseshoe casino online platform. These include:

• Ensuring the website and Horseshoe casino app operate correctly and securely
• Remembering your login credentials to facilitate Horseshoe casino online login
• Storing your language, regional, and display preferences
• Enabling geolocation verification to confirm you are physically present in a licensed state or province (Michigan, New Jersey, Pennsylvania, West Virginia, Ontario, or Alberta)
• Supporting responsible gaming tools, including session limits and self-exclusion settings
• Analyzing site traffic and user behavior to improve our services
• Delivering relevant Horseshoe casino promotions and personalized content
• Detecting fraud, preventing unauthorized access, and maintaining platform integrity

Types of Cookies We Use

Strictly Necessary Cookies

These cookies are essential for the Horseshoe online casino to function. Without them, services such as account login, payment processing, and regulatory geolocation compliance would not work. Because these cookies are required for the platform to operate, you cannot opt out of them while using our services. They support critical functions including identity verification (KYC), session authentication, and fraud prevention.

Performance and Analytics Cookies

We use performance cookies to collect anonymized information about how visitors interact with the Horseshoe Casino website and app. This data helps us understand which pages are most visited, how long users spend on the Horseshoe casino online slots section, and where technical issues may arise. We use this information to continually improve our platform and user experience.

Functionality Cookies

Functionality cookies allow us to remember choices you make — such as your preferred game view or currency — and provide enhanced, personalized features. For players in Ontario and other Canadian provinces, our Horseshoe online casino Canada functionality cookies also support localized content and language settings relevant to your jurisdiction.

Targeting and Advertising Cookies

With your consent, we may place targeting cookies to deliver relevant promotional content, including information about the Horseshoe casino sign up bonus, the Horseshoe casino promo code SHOEHSH, and other current offers. These cookies may be placed by us or by trusted third-party advertising partners. They help ensure that the promotions you see are appropriate to your location and account status. We do not use targeting cookies to deliver advertising related to gambling services to individuals who have enrolled in our responsible gaming self-exclusion programs.

Third-Party Cookies

Some cookies on the Horseshoe Casino platform are set by third parties who provide services on our behalf. These may include:

• GeoComply — for geolocation verification required under US state and Canadian provincial gaming regulations
• Analytics providers — for aggregated usage data
• Payment processors — to support secure transactions via PayPal, Venmo, debit card, and other methods
• Caesars Rewards® — to enable loyalty program tracking and Tier Credit calculations
• Customer support tools — to operate live chat and web-based support forms

We do not control the cookies set by third-party providers. We recommend reviewing their individual privacy policies to understand how they process your data.

Geolocation and Compliance Cookies

As an operator licensed by the Michigan Gaming Control Board, New Jersey Division of Gaming Enforcement, Pennsylvania Gaming Control Board, West Virginia Lottery Commission, and AGCO / iGaming Ontario, we are legally required to verify your physical location before permitting real-money play. Horseshoe online casino uses GeoComply and related technologies — including cookies and device-level location data — to fulfill this regulatory obligation. These geolocation cookies cannot be disabled without restricting your access to the platform.

Managing Your Cookie Preferences

You have the right to manage non-essential cookies at any time. At Horseshoe Casino, we provide the following options:

• Cookie Preference Center: Use our on-site cookie settings tool to accept or reject non-essential cookie categories
• Browser Settings: Most browsers allow you to block or delete cookies through their privacy or settings menus
• Opt-Out Tools: You may opt out of certain analytics cookies via industry opt-out tools such as the Network Advertising Initiative (NAI) opt-out page
• Mobile Device Settings: On iOS and Android, you can limit ad tracking through your device's privacy settings, which also affects the Horseshoe casino app

Please note that disabling certain cookies may affect the functionality of the platform. Features such as Horseshoe casino online login, game loading, and access to the Horseshoe casino bonus offers may not operate as expected if essential cookies are blocked.

Cookie Retention Periods

Session cookies are deleted automatically when you close your browser or end your app session. Persistent cookies remain for varying periods depending on their purpose — from a few days to up to two years. You can delete persistent cookies at any time through your browser or device settings. We review and update our cookie retention schedules regularly to ensure they remain proportionate and compliant with applicable law.

Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, regulation, or our business practices. When we make material changes, we will notify you via a notice on the Horseshoe Casino website or within the app. We encourage you to review this policy periodically. Continued use of our platform following any update constitutes your acceptance of the revised terms.

Contact Us

If you have any questions about how we use cookies at Horseshoe Online Casino, or wish to exercise your data rights under applicable law, please contact our support team. You can reach us by phone at (855) 605-6945 (available 5am–3am daily), for Ontario players at (855) 700-0123, or via the Caesars web support form. Our team is also available through live chat on the website and app. We are here to help and committed to answering your questions promptly.